With a unique set of rules and regulations specific to HDB flats in Singapore, it’s crucial to approach these transactions with the right knowledge and expertise.

Here are six important things that real estate salespersons (RESs) must be mindful of when representing HDB flat owners looking to rent out their flats.

1. Be familiar with and explain to flat owners the policies/guidelines on renting out their HDB flat

CEA would like to remind all RESs that the Code of Ethics and Professional Client Care (CEPCC) requires you to protect and promote your clients’ interests.

RESs must be fully conversant and comply with the relevant laws, regulations and codes that apply to property transactions, including HDB’s guidelines.

It would help if you also took time to explain these guidelines to your clients.

The complete set of guidelines for renting out flats can be found on the HDB InfoWEB.

Here are some key ones:

• Only Singapore Citizen households who have fulfilled the minimum occupation period (MOP) can rent out their whole flats.
• Homes where all the flat owners are Singapore Permanent Residents (SPRs), are not allowed to do so.

• The MOP ensures that flat owners purchase HDB flats with the intent of living in the flat themselves, instead of quickly reselling the flats for profit or renting them out for rental income.
• It deters speculative purchases of HDB flats and helps to keep these flats affordable for those with genuine housing needs.

• Flat owners should also take note of the maximum number of tenants allowed in each flat:
  • 1-room and 2-room flats: 4 tenants
  • 3-room and bigger flat types: 6 tenants
• Flat owners must consider the non-citizen (NC) quota if any tenants renting the flat are of a foreign nationality holding a valid work/immigrant pass.

• The NC quota is to prevent the formation of foreign enclaves in HDB estates and maintain the Singaporean character of our HDB heartlands while balancing the housing needs of citizens and foreigners in Singapore.
• Malaysians are not subject to this quota, given their close cultural and historical similarities with Singaporeans.
• If the quota is reached, only Singaporeans and Malaysians can rent a flat in that neighbourhood/block.
• Flat owners may use HDB’s e-Service to check the NC quota for the flat.
• Do note that the NC quota enquiry results only apply for renting out applications submitted within the same month.

2. Advise flat owners to check their eligibility to rent out their HDB flat

To check their eligibility to rent out the whole flat, flat owners may log in to My HDBPage with their SingPass, and go to “My Flat > Purchased Flat > Renting Out of Flat”.

Do guide your client to perform this critical step before facilitating the transaction.

As part of your due diligence checks, you should also request a screenshot of the notification from HDB to your client for your retention.

3. Do not facilitate the rental transaction if the criteria (e.g. meeting the MOP requirement) to rent out whole flat have not been met 

There have been cases of RESs breaching HDB’s regulations when they facilitated the renting out of whole HDB flats, often under the guise of room rentals – despite being aware that the flat owners had yet to fulfil the MOP or were SPRs and were ineligible to rent out the whole flat.

Errant RESs may be warned, issued a financial penalty, and their registration with CEA suspended or revoked.

Under the CEPCC, RESs must not do anything which may directly or indirectly lead your clients to infringe on any property-related laws and regulations, including HDB’s guidelines.

In renting out HDB flats, your clients must meet HDB’s eligibility requirements to rent out their flats, including fulfilling the MOP.

As professionals, RESs should refrain from working with clients to circumvent existing rules.

If you encounter clients who ask you to facilitate the rental of a whole flat when they are ineligible, e.g. if they have yet to fulfil the MOP requirement, do reject such requests and advise your clients on the right thing to do.

This would protect not only your own interests but also that of your client and the prospective tenants.

It will also signal to consumers that RESs conduct their work with integrity and high ethical standards.

This will contribute to further uplifting the standing and reputation of the RES profession.

In June 2022, CEA took disciplinary action against RES Ivy Kim Peisi, who had represented the landlord in the rental of the whole HDB flat, which was still within MOP.

Despite knowing that the flat was still within the MOP and that the landlord had not obtained approval from HDB to lease out the whole flat, Ivy proceeded to advertise to rent out the entire flat and facilitate the transaction.

When the tenant and his wife attended the viewing, Ivy showed them around the flat, including the living hall, kitchen all three bedrooms. She also informed them they could use the entire flat if they rented it.

After the landlord agreed to rent the flat to the tenants, Ivy prepared a room rental agreement for two rooms instead of a whole flat agreement.

The agreement also stated that more than two persons should not occupy the flat.

When the tenant’s wife expressed concerns about the agreement, Ivy assured the tenant’s wife that her entire family could use the whole flat, including all the rooms, and that the tenant could ignore the agreement’s wording as it was just a formality.

When HDB found out about the unauthorised flat rental after an inspection, Ivy assisted the landlord in helping to cover up the matter.

Text messages between Ivy and the landlord showed that she had encouraged her client to rent the flat in a manner that she thought would allow him to circumvent the legal requirements.

The flat was subsequently compulsorily acquired by HDB because the landlord had rented out the whole unit without HDB’s prior written consent.

Ivy’s actions caused inconvenience and expense to the tenants, who had to move out only after moving into the flat for about a month and a half.

Further, had Ivy been more principled in her dealings with the landlord and not assisted him in renting out the entire flat, the landlord’s flat might not have been compulsorily acquired by HDB.

CEA’s Disciplinary Committee imposed a $5,000 financial penalty and a 4-month suspension on Ivy.

She was also required to pay fixed costs of $2,000 in favour of CEA.

4. Advise flat owners to check that their foreign tenants (Malaysian citizens excluded) are legally residing in Singapore 

You should advise your client to check that their non-citizen tenants hold valid work/immigrant passes with a validity of at least six months at the point of renting out an application to HDB.

These checks can be done online:

• NRIC, Student Pass or Long Term Social Visit Pass
• Work Permit, S Pass or Employment Pass

5. Ensure that flat owners obtain HDB’s approval to rent out their flat

Do remind your clients that they must obtain HDB’s approval before renting their flat.

They can submit their application through one of these channels:

• My HDBPage
• Mobile@HDB

6. Explain the clauses in the tenancy agreement to flat owners

The Tenancy Agreement covers the terms and conditions of renting a property, containing clauses relating to the main aspects of the tenancy to protect and balance the interests of both landlords and tenants.

Do ensure that your client understands them before signing the agreement.

We remind all RESs to act professionally and ethically by implementing the above pointers when facilitating an HDB flat rental transaction.

Reference : CEA website as at 21 Oct 2022

The post 6 Heartfelt Rules Every Property Agent Should Remember When Handling HDB Flat Rentals appeared first on Wing Tai Holdings Singapore.

Keep reading to learn effective property management tips that will ensure a positive experience for both you and your tenant.

Conduct Property Maintenance Regularly

It won’t matter how good of a location your property is if the premises are poorly maintained, as that is a huge turn-off for potential tenants. Lower quality properties would naturally attract lower quality leads, and that is a situation you should avoid.

It is also more cost-effective to meet maintenance needs on a regular basis rather than putting it off and risking having a costly emergency issue that requires your immediate attention. Nevertheless, the cost of these frequent fixes can add up quickly and you might be concerned about the heavy burden of the cost. The good news is that there is a solution to this, so keep reading to learn more.

Screen Tenants Before Renting Out Your Property

It may be tempting to rent out your property as soon as possible to receive rental earlier, but it’s actually more practical to take some time to carefully screen tenants. This step is extremely crucial as the quality of the tenant could make or break your leasing experience.

Conduct a background check and ensure that the potential tenant does not have bad credit or criminal histories. Identify some qualities of your ideal tenant and ensure that you pick the right tenant with consistent payment behaviour and no outstanding debts.

Communicate Well With Your Tenant

When it comes to communicating with your tenant, you’ll want to be transparent and easygoing. It is likely that you will be working with them long-term, hence building trust in the early stage is crucial.

First and foremost, you should always be upfront and truthful with your tenant. By setting and managing expectations from the beginning, you’ll be able to avoid potential conflicts down the road. You’ll also want to be easily accessible to tenants at reasonable hours, and ensure that you inform them in advance if you will be unreachable during a certain period.

Fostering smooth communication is key to building good working relationships with tenants and will ensure a smooth rental experience in the long run.

Hire a Property Manager

If you follow all of the steps above, you’re one step closer to having a smoother leasing journey. However, it will likely take up a lot of your time and energy, and it’s nowhere near the ideal “passive income” life we all strive to have. That’s where a property manager comes in.

A property manager manages day-to-day matters with the tenant throughout the entire journey – pre, ongoing, and post rental stages – so that you as a landlord don’t have to do a single thing. In other words, you get to enjoy a true passive income lifestyle!

Besides helping you to vet through potential tenants, property managers also help landlords to collect rent payment on time, arrange for repairs and maintenance, assist with tenant concerns, and more. The best part is that property managers have strong industry connections when it comes to maintenance needs — that means they are able to get much cheaper quotes from top-notch vendors.

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The post Important Landlord Tips & Tricks For Managing Rental Property Easily appeared first on Wing Tai Holdings Singapore.